General Business • Customer Service

Customer Survey & Feedback Automation

Sophie

Specialized AI agent for automated customer satisfaction surveys and feedback management. Directly impacts customer retention and revenue through intelligent survey automation and real-time issue resolution.

See How Sophie Works Hire Sophie
4
System Integrations
7
Workflow Steps
$1.00/hr
Hourly Rate
0
surveys/day
Need more capacity?
Hire multiple Sophies to meet demand
Sophie - Customer Survey & Feedback Automation

Sophie

Customer Experience Coordinator

Automated post-purchase surveys
Real-time negative feedback alerts
Customer satisfaction score optimization
Issue escalation management

The Challenge Sophie Solves

Customer Satisfaction & Retention operations often face critical inefficiencies that impact patient care and business outcomes.

Manual processes slow down patient care delivery
Human error leads to compliance and quality issues
Staff burnout from repetitive administrative tasks
Revenue loss from operational inefficiencies

The Enterprise Impact

Efficiency High
Staff Hours Wasted High
Cost Savings Medium

How Sophie Operates

Sophie automates customer satisfaction & retention workflows with precision and reliability

STEP 1

Transaction Complete

Customer completes purchase or service interaction

Human
STEP 2

Survey Trigger

Sophie automatically schedules survey based on transaction time

Automated
STEP 3

Multi-Channel Outreach

Sophie sends personalized survey via SMS and email

Automated
STEP 4

Real-time Analysis

Sophie analyzes responses for negative sentiment

Automated
STEP 5

Issue Escalation

Sophie alerts managers of urgent issues immediately

Automated
STEP 6

Service Recovery

Manager contacts customer to resolve concerns

Human
STEP 7

Reporting

Sophie generates customer satisfaction reports

Automated
Traditional Process
Hours of Manual Work
Error-Prone, Inconsistent
Sophie Process
Minutes of Automated Work
Accurate, Consistent

Target Goals with Sophie

Expected improvements based on workflow optimization

Higher Customer Satisfaction
Primary Goal
Target improvement objective
Better Customer Retention
Secondary Goal
Additional optimization target
Increased Revenue
Tertiary Goal
Long-term enhancement target

Platform Integrations

Sophie seamlessly integrates with your existing systems

SMS Gateway

Customer survey delivery

Survey Platform

Survey creation and management

Email Automation

Customer satisfaction alerts

Analytics Dashboard

Real-time metrics tracking

Ready to Hire Sophie?

Simple 3-step activation process to get Sophie working for your organization

Simple 3-Step Activation

1

Initial Consultation

Assess your specific customer satisfaction & retention needs and requirements

30 minutes
2

System Integration + Testing

Connect Sophie to your existing platforms and workflows

3

Go Live

Sophie begins working with

Immediate

Transparent Pricing

Customer Survey & Feedback Automation
Sophie
$1.00/hr
24/7 Operation
Works around the clock
0
surveys/day
Scale Your Capacity
Hire multiple Sophies
2x, 3x, 10x+
capacity multiplier
Each additional Sophie adds 0 surveys/day capacity

Deployment Timeline

Consult Integrate Test Go Live
1-2 days Total

Ready to Hire Sophie?

Start optimizing your customer satisfaction & retention workflows with Sophie's intelligent automation.

Hire Sophie Now